ITSM News

In the ever-evolving world of IT Service Management (ITSM), the newly released 2024 State of ITSM Report from SolarWinds offers an insightful look into the trends shaping the industry. The report pinpoints three critical areas driving efficiency and innovation: automation, self-service, and Service Level Agreements (SLAs).

When we think of AI in service desks, the narrative is often dominated by chatbots, automated responses, and ticket prioritization. But focusing solely on these front-facing innovations misses the larger, subtler revolution AI is igniting in the service desk industry. The real transformation isn’t just in what service desks do—it’s in how they evolve, adapt, and operate as living systems. This is the story of the silent revolution.

Mint Service Desk, a leading provider of IT Service Management (ITSM) solutions, has announced a major update to its Asset Management module with a new integration of baramundi software, a highly respected endpoint management platform. This partnership aims to provide organizations with a more powerful, streamlined way to manage their IT assets across various environments, enhancing control and visibility for IT teams.

Ivanti, an IT software company, rolled out patches for eight vulnerabilities in its Neurons for ITSM, Avalanche, and Virtual Traffic Manager (vTM) products, including two critical ones.

Project managers have been anticipating it for some time: PRINCE2® 6th Edition is making way for the newly revised PRINCE2® 7. The iTSM Group is prepared to meet the demands of this update, offering both in-house and online training options, complete with certification opportunities.

The latest G2 Magic Quadrant for IT Service Management (ITSM) platforms is out, and it’s a valuable tool for anyone navigating the crowded world of service desk software. This report is not just a bunch of data; it’s a snapshot of where each major player stands, helping IT leaders make informed decisions about which platform to choose.

The Board of Directors of Efecte Plc (“Efecte”) has resolved to apply for the delisting of its shares from the Nasdaq First North Growth Market Finland, operated by Nasdaq Helsinki Ltd (“First North”). This decision follows significant developments involving the majority shareholder, European 24 Bidco Oy (“European 24 Bidco”).

New York & Tel Aviv, Israel — monday.com Ltd. (NASDAQ: MNDY) ("monday.com"), a leading multi-product platform managing all core aspects of work, has announced the full release of its Portfolio management solution. This new enterprise offering within the monday work management product empowers customers to handle strategic initiatives at scale, make confident decisions across teams and departments, streamline operations, and enhance productivity.

EasyVista, a leading global provider of SaaS solutions for IT service management (ITSM), IT monitoring, remote support, and Enterprise Service Management (ESM), is thrilled to announce the launch of its latest EV Platform, version 2024.2. This release builds on the success of previous launches like EV Discovery and EV Orchestrate, demonstrating EasyVista's commitment to innovation and enhancing customer experiences through ongoing research and development.

ServiceNow Inc. announced significant changes in its executive leadership as President and Chief Operating Officer CJ Desai has resigned. Additionally, Raj Iyer, the company's head of public sector thought leadership and business development, has also departed. Iyer, who joined ServiceNow in March 2023, previously served as the chief information officer of the U.S. Army.