EasyVista Unveils EV Platform 2024.2 with Advanced AI and Automation Features

EasyVista, a leading global provider of SaaS solutions for IT service management (ITSM), IT monitoring, remote support, and Enterprise Service Management (ESM), is thrilled to announce the launch of its latest EV Platform, version 2024.2. This release builds on the success of previous launches like EV Discovery and EV Orchestrate, demonstrating EasyVista's commitment to innovation and enhancing customer experiences through ongoing research and development.

The EV Platform 2024.2 introduces several significant enhancements aimed at streamlining workflows, reducing manual tasks, and boosting overall efficiency. These improvements are driven by advanced integration, automation, and AI capabilities. Michael Cohen, EasyVista’s Chief Technology Officer, elaborates on the key innovations in this release:

"With the EV Platform 2024.2, we are empowering IT teams to accomplish more with less effort. The enhancements in integration, automation, and AI provide real-time visibility and control, improve service reliability, and allow teams to focus on strategic initiatives. The EV Marketplace elevates our ecosystem by offering pre-built configurations and advanced automation, streamlining operations, and fostering a community of shared success among customers and partners."

One of the standout features of the new platform is the EV Marketplace, a central hub where certified partners and customers can share configurations, workflows, ready-to-use connectors, and SDKs. This marketplace accelerates the adoption of ITSM and ESM best practices, significantly reducing the time-to-market for these solutions. The 2024.2 release also introduces Easy Connect, which simplifies EV Platform integrations within complex application environments. Additionally, significant improvements to the reporting module's user interface provide better customization and efficiency.

Another notable enhancement is the EV Pepper AI V2, which simplifies incident triage and resolution with improved accuracy. This AI-driven feature offers recommendations based on knowledge articles and known issues, streamlining the resolution process and enhancing service reliability.

This release aligns perfectly with EasyVista’s strategy to deliver a comprehensive IT service experience platform that integrates service management, infrastructure monitoring, and remote support. Over the past three years, EasyVista has expanded its capabilities through key acquisitions and continuous product development, solidifying its position as a leader in the IT service experience market.

EasyVista’s unified platform drives efficiency and productivity while leveraging collective intelligence for continuous improvement and shared success. The company remains dedicated to customer-centricity and agility, ensuring its solutions are designed with customer needs at the forefront.

About EasyVista:

EasyVista is a premier IT software provider offering a wide range of IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. The company empowers businesses to adopt a proactive and predictive approach to IT service, support, and operations, focusing on customer satisfaction and superior IT experiences.

Supporting over 3,000 companies worldwide, EasyVista accelerates digital transformation, enhances employee productivity, reduces operating costs, and boosts satisfaction for employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

For more information, visit EasyVista.