Capacity Management
What is Capacity Management in ITSM? Capacity Management is an ITSM process that aims to ensure that the capacity of IT services and infrastructure is adequate to meet current and future business requirements in a cost-effective manner. It involves planning, sizing, and controlling IT resources to support service delivery at agreed service levels.
This process typically includes activities such as monitoring current resource usage, forecasting future capacity needs, analyzing performance data, and planning capacity upgrades or optimizations. It often works in conjunction with other ITSM processes like Service Level Management and Availability Management.
Key aspects of Capacity Management include:
- Resource utilization monitoring
- Capacity forecasting and planning
- Performance analysis and tuning
- Capacity testing and modeling
- Integration with other ITSM processes
Effective Capacity Management contributes to optimized resource utilization, improved service performance, and better alignment of IT capacity with business needs.