Serview Summit 2025

From May 21–23, 2025, the town of Seeheim-Jugenheim becomes the beating heart of IT Service Management and digital transformation. Under this year’s guiding theme, “Viva Best Practices,” the event goes beyond ITSM to explore the future of technology, innovation, and human-centered change. A special pre-congress day kicks off on May 19.

What’s in Focus This Year?

🔄 Smarter Automation
Learn how intelligent workflows and automation can dramatically improve operational efficiency and reduce human error.

🤖 AI Meets ITSM
Explore how artificial intelligence is transforming decision-making, solving complex issues faster, and unlocking new opportunities in service management.

📈 Real Digital Transformation
See how companies are leveraging next-gen ITSM technologies to drive long-term change — not just upgrades, but real reinvention.

👥 People, Culture & Change
Because technology is only half the story — discover how culture, leadership, and change management shape the success of your IT initiatives.

Network with experts, peers, and IT decision-makers from across Europe. Whether you're diving into workshops, joining in-depth sessions, or exploring the expo floor, this is your chance to gather best practices and practical tools to future-proof your IT organization.

SERVIEW Summit25:#1 Kongress & Expo für ITSM, ESM, ITOM & ITAM