TOPdesk Named a 2024 Gartner Peer Insights Customers’ Choice for IT Service Management Tools

TOPdesk, a renowned provider of service management solutions, has been distinguished as a Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer IT service management (ITSM) tools category. This accolade reflects the company’s exceptional performance and commitment to delivering top-notch service management solutions tailored to meet the diverse needs of its customers.

Gartner defines ITSM platforms as software systems that facilitate workflow management, enabling organizations to design, automate, plan, manage, and report on IT services and related digital experiences. This recognition underscores TOPdesk's strong position in the market, where it continues to excel in delivering integrated service solutions.

"We’re thrilled to be recognized as a Gartner Customers’ Choice for IT service management tools," said Robert van der Gulik, Australian Managing Director of TOPdesk. "This honor is a testament to our dedication to providing high-quality service and support to our customers, particularly in sectors like Education, Government, and Healthcare."

TOPdesk achieved an impressive 4.5 out of 5-star rating, based on over 1,068 reviews as of June 12th, 2024. Notably, 91% of TOPdesk customers indicated they "would recommend" the solution to their peers and colleagues. This strong endorsement highlights the platform's reliability and the satisfaction of its user base.

The company has garnered particular praise from organizations in the Education, Government, and Healthcare sectors, which underscores its ability to cater to the unique needs of these critical industries. "In an era where tailored solutions are paramount, we are thrilled to see our commitment to the Education, Government, and Healthcare sectors reflected in this recognition," van der Gulik added. "This acknowledgment fuels our passion to drive meaningful impact in these vital sectors, and we are excited to continue supporting their success."

TOPdesk is celebrated for its exceptional value, ease of use, and robust in-house local support. The software is cloud-based and integrates various departments such as IT, HR, and facilities, enhancing overall service delivery within organizations. This integrated approach helps streamline operations and improves the efficiency and quality of services provided.

For those interested in a detailed review, the complete Gartner Peer Insights review data, including customer feedback and an overview of TOPdesk’s capabilities, can be accessed under the title "TOPdesk Reviews, Ratings, & Alternatives – Gartner 2024." According to the Gartner report, "The 'Voice of the Customer' report includes numerical scores for Overall Rating and four category ratings in each vendor summary. These scores are weighted averages based on the sample size of eligible reviews within the stated time frame, providing a statistical snapshot rather than exact values."

This recognition from Gartner, a trusted name in IT research and advisory, further cements TOPdesk's reputation in the industry. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences and should not be interpreted as statements of fact. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties about its accuracy or completeness.

About TOPdesk

Since its founding in 1993, TOPdesk has been a driving force in helping organizations enhance their service delivery. The company offers user-friendly, easily integrated products that encourage collaboration and foster a positive work environment. With a highly engaged team that thrives on learning and forming partnerships, TOPdesk continues to innovate and expand its global footprint.

Today, TOPdesk boasts over 1,000 employees across 16 offices in 11 countries, serving a community of more than 5,000 organizations worldwide. The company’s impressive 4.5/5 rating on Gartner Peer Insights, based on over 1,000 reviews, reflects its strong customer satisfaction and quality of service.

In addition to being named a 2024 Gartner Peer Insights Customers’ Choice for ITSM Tools, TOPdesk has been recognized as a contender by Forrester and awarded Top Rated in IT service management and facility management by TrustRadius for the eighth consecutive time. These accolades highlight TOPdesk's consistent performance and commitment to excellence in the field of IT service management.