| Mint Service Desk | Mint Service Desk is known for its user-friendly design and robust functionality. It offers comprehensive ITSM features tailored for various industries. | Key Features: Incident management, problem management, change management, asset management, and a customizable interface. It also includes AI-driven insights for better decision-making. | SMEs to large enterprises |
| ServiceNow | A leading ITSM platform offering a wide range of IT services, including IT operations management and IT business management. | Key Features: Incident and problem management, asset and change management, workflow automation, AI and machine learning capabilities, and extensive integration options. | Large enterprises |
| Jira Service Management | Originally a tool for agile project management, it has expanded into a comprehensive ITSM platform. | Key Features: Incident management, service request management, asset management, and deep integration with the Atlassian ecosystem, including Jira Software. | Development-focused teams and organizations |
| BMC Helix ITSM | BMC Helix ITSM is recognized for its AI-driven capabilities, offering a range of ITSM functionalities with a focus on automation and intelligence. | Key Features: AI-driven service desk, incident and problem management, predictive analytics, workflow automation, and cloud-native architecture. | Large enterprises and service providers |
| Cherwell Service Management | A highly customizable ITSM solution that offers a codeless configuration, making it flexible for various business needs. | Key Features: Incident and problem management, change management, asset management, and extensive reporting capabilities. It also supports DevOps integration and IT operations management. | Medium to large enterprises |
| Ivanti Service Manager | Ivanti offers a comprehensive ITSM platform that integrates IT asset management and service management, emphasizing automation and user experience. | Key Features: Incident and problem management, change and release management, IT asset management, self-service portal, and workflow automation. | Medium to large enterprises |
| Freshservice | Freshservice by Freshworks is a cloud-based ITSM tool that offers a modern, easy-to-use interface, ideal for organizations looking to streamline their IT service operations. | Key Features: Incident management, problem management, change management, asset management, and a robust self-service portal. It also features AI-powered automation and analytics. | Small to medium-sized enterprises |
| ManageEngine ServiceDesk Plus | A comprehensive ITSM tool known for its ease of use and affordability. It offers a range of features suitable for various business needs. | Key Features: Incident management, asset management, change management, and a built-in knowledge base. It also supports ITIL processes and provides mobile access. | SMEs to large enterprises |
