Event Management
What is Event Management in ITSM? Event Management is an ITSM process that involves monitoring all events that occur throughout the IT infrastructure. An event is any detectable or discernible occurrence that has significance for the management of IT infrastructure or the delivery of IT services.
The process typically includes activities such as event detection, filtering, categorization, correlation, and triggering appropriate responses. It often serves as an early warning system for potential incidents or problems.
Key aspects of Event Management include:
- Event detection and recording
- Event filtering and categorization
- Event correlation and escalation
- Automated responses to certain events
- Integration with other ITSM processes like Incident and Problem Management
Effective Event Management contributes to proactive issue detection, improved service availability, and more efficient use of IT resources. It helps organizations identify and address potential issues before they impact users or business operations.