Service Availability Management
What is Service Availability Management in ITSM? Service Availability Management is a process that aims to ensure that IT services are available to users at the agreed levels. It involves planning, implementing, and optimizing the availability of IT services to support business objectives.
This process typically includes activities such as defining availability requirements, monitoring service availability, analyzing availability data, and implementing measures to improve availability. It often works closely with other ITSM processes like Incident Management and Problem Management.
Key aspects of Service Availability Management include:
- Availability requirement definition
- Service availability monitoring and measurement
- Availability data analysis and reporting
- Availability improvement planning
- Integration with other ITSM processes
Effective Service Availability Management contributes to improved service reliability, reduced downtime, and increased user satisfaction. It helps organizations maintain the right balance between service availability and cost.