Service Catalog
What is a Service Catalog? A Service Catalog is a structured document that provides a central source of information on all IT services offered by an organization. It acts as a customer-facing view of the IT services available, typically including service descriptions, service level agreements, costs, and how to request each service.
The Service Catalog serves as a communication tool between IT and its customers, helping to set clear expectations about service offerings, delivery times, and support levels. It's often implemented as part of a self-service portal, allowing users to browse and request services directly.
Key components of a Service Catalog include:
- Service definitions and descriptions
- Service level agreements and performance targets
- Service request processes
- Pricing information (if applicable)
- Support details and escalation procedures
- Categorization and easy navigation
An effective Service Catalog contributes to improved customer satisfaction, streamlined service delivery, better resource allocation, and increased transparency of IT services. It also supports standardization of services and helps in aligning IT offerings with business needs.