04
4 Nov – 5 Nov 2026
Masterclass · itSMF UK · Online
Masterclass: Re-imagining the CAB
Online
"If your change board still meets weekly to rubber-stamp patches, this one is for you."
THE CALENDAR
ITSM & ESM events.
Conferences, masterclasses and webinars worth taking a day off the queue for. Hand-picked, with one honest line on each.
November 2026
09
9 Nov – 10 Nov 2026
Conference · itSMF UK · In person
ITSM26 Conference & Awards
Milton Keynes, UK
"Europe's most practitioner-heavy ITSM show. 50+ talks from real service desks, not vendor keynotes."
19
19 Nov 2026
Masterclass · itSMF UK · Online
Masterclass: XLA Implementation and the XMO
Online
"Experience-level agreements without the buzzword soup. Useful if SLAs look green and users still complain."
20
20 Nov 2026
Masterclass · itSMF UK · Online
Masterclass: Problem Management
Online
"The most neglected ITSM practice gets a full day. Bring your top recurring incident."
24
24 Nov 2026
Webinar · itSMF UK × Scopism · Online
Webinar: Global SIAM Survey 2026
Online
"One hour on how multi-vendor service integration is actually going in 2026."
25
25 Nov 2026
Masterclass · itSMF UK · Online
Masterclass: AI Governance
Online
"Before you switch on the AI agent in your service desk, figure out who owns its mistakes."
December 2026
10
10 Dec 2026
Webinar · itSMF UK · Online
Designing with Clarity: Service Blueprinting
Online
"Short, practical, and the kind of thing that makes ESM rollouts outside IT go smoother."
February 2027
01
1 Feb – 4 Feb 2027
Conference · Pink Elephant · In person
Pink27: 30th Annual ITSM Conference
Las Vegas, USA
"The big one. Thirtieth edition at the Bellagio, with masterclasses that justify the flight."
May 2027
10
10 May – 11 May 2027
Conference · Gartner · In person
Gartner IT Infrastructure, Operations & Cloud Strategies
Sydney, Australia
"I&O leadership talk with a strong service management track for APAC teams."
24
24 May – 25 May 2027
Summit · Gartner · In person
Gartner Digital Workplace Summit
London, UK
"Where employee experience and ESM meet. Good for anyone pitching service management beyond IT."
September 2027
13
13 Sept – 15 Sept 2027
Conference · Gartner · In person
Gartner IT Symposium/Xpo
Brisbane, Australia
"CIO-level, broad, expensive. Go for the analyst one-on-ones, not the expo floor."
November 2027
08
8 Nov – 11 Nov 2027
Conference · Gartner · In person
Gartner IT Symposium/Xpo
Barcelona, Spain
"Europe's largest CIO gathering. ITSM vendors show up in force, so bring your shortlist."
15
15 Nov – 16 Nov 2027
Conference · Gartner · In person
Gartner IT Infrastructure, Operations & Cloud Strategies
London, UK
"The European I&O stop, a week after Barcelona. More operations, less boardroom."
Going shopping at a conference?
Read our 2027 buyer's guide first, and take the demo script with you. Know an event we missed? Tell us.